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STORE POLICY

Customer Care

At Skruffy Kanoe, our commitment to you, our valued customer, goes beyond just providing exceptional grooming and skincare products. We believe in fostering a relationship built on trust, transparency, and unwavering support. Our Customer Care Statement outlines our dedication to ensuring your satisfaction and addressing your needs promptly and effectively.

  1. Exceptional Service: We are dedicated to delivering exceptional customer service at every touchpoint. Our team is here to assist you with any inquiries, concerns, or requests you may have.

  2. Timely Responses: Your time is precious, and we respect that. Our goal is to respond to your emails, calls, or messages as quickly as possible. You can expect a prompt and courteous response from our knowledgeable support team.

  3. Product Knowledge: Our team is well-versed in our products' details, ingredients, and usage. Whether you need advice on product selection or usage instructions, we're here to provide you with accurate and helpful information.

  4. Transparent Policies: We believe in clear and transparent policies. Our refund, return, and shipping policies are straightforward and designed to protect your interests while ensuring fairness and consistency.

  5. Quality Assurance: We take pride in the quality of our products. If you encounter any issues with the quality or performance of our items, rest assured that we will work diligently to address your concerns and find a suitable solution.

  6. Personalized Assistance: We understand that every customer is unique. If you have special requests, specific preferences, or need personalized recommendations, we're here to assist you in finding the perfect grooming and skincare solutions tailored to your needs.

  7. Privacy and Security: Your privacy is of utmost importance to us. We have strict data protection measures in place to safeguard your personal information and ensure secure transactions.

  8. Continuous Improvement: We are committed to constant improvement. Your feedback is invaluable, and we welcome it as an opportunity to enhance our products and services continually.

  9. Accessibility: We strive to make our products and services accessible to all customers. If you have accessibility needs or require accommodations, please inform us, and we will do our best to assist you.

 

At Skruffy Kanoe, you are not just a customer; you are a part of our extended family. Your satisfaction is our top priority, and we look forward to serving you with dedication, passion, and care.

 

If you have any questions, concerns, or feedback, please don't hesitate to reach out to our Customer Care team. We are here to assist you in any way we can.

Thank you for choosing Skruffy Kanoe.

Privacy & Safety

At Skruffy Kanoe, we are committed to safeguarding your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, and protect your data, as well as the measures we take to ensure a secure shopping experience.

1. Data Collection and Usage:

a. Personal Information: We collect personal information, such as your name, email address, shipping address, and payment details, solely for the purpose of processing your orders and providing you with excellent customer service.

b. Communication: We may use your contact information to send order updates, promotional offers, and newsletters if you have subscribed to them. You can opt out of promotional communications at any time.

2. Security Measures:

a. Data Encryption: Our website uses industry-standard encryption protocols to protect your personal and payment information during transmission.

b. Secure Payment Processing: We partner with trusted payment processors that comply with strict security standards to handle your payment information securely.

c. Account Protection: We recommend creating strong, unique passwords for your Skruffy Kanoe account. We do not store your password in plain text, and any login attempts are subject to security checks.

d. Regular Security Audits: We conduct regular security audits of our systems and employ the latest security technologies to protect against unauthorized access or data breaches.

3. Information Sharing:

a. Third Parties: We do not sell or rent your personal information to third parties. Your data is shared only with trusted partners necessary for order processing, such as shipping carriers and payment processors.

4. Cookies and Tracking:

a. Cookies: We use cookies to enhance your browsing and shopping experience on our website. You can manage cookie preferences through your browser settings.

b. Analytics: We use website analytics tools to gather non-personal information, such as page views and visitor behavior, to improve our website's functionality and content.

5. Children's Privacy:

a. Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect or store personal information from children under the age of 13.

6. Policy Updates:

a. We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or for legal compliance reasons. We will notify you of any significant updates via email or by posting a notice on our website.

7. Contact Information:

a. If you have questions, concerns, or requests regarding your privacy or safety while using Skruffy Kanoe's services, please contact our Privacy Officer at skruffykanoe@gmail.com.

By using our website and services, you consent to the terms outlined in this Privacy and Safety Policy. Your trust is essential to us, and we are committed to maintaining the highest standards of privacy and security in all our interactions with you.

Thank you for choosing Skruffy Kanoe.

Wholesale Inquiries

Thank you for your interest in becoming a wholesale partner with Skruffy Kanoe. We value the opportunity to collaborate with businesses that share our commitment to quality grooming and skincare products. Here's how to get started with the wholesale inquiry process:

1. Contact Information:

2. Company Information:

  • In your initial inquiry, provide essential information about your company, including:

    • Company name and address

    • Contact person's name and title

    • Phone number

    • Email address

    • Company website (if applicable)

3. Business Details:

  • Briefly describe your business, including the type of retail establishment you operate (e.g., physical store, online store, salon, spa, etc.).

4. Product Interest:

  • Specify which Skruffy Kanoe products you are interested in carrying as part of your wholesale offering. Please include the product names and quantities you are considering.

5. Intended Market:

  • Describe your target market and customer demographic to help us understand how our products align with your business strategy.

6. Volume Estimate:

  • Provide an estimate of the volume of Skruffy Kanoe products you anticipate purchasing on a regular basis.

7. Additional Information:

  • Feel free to include any additional information or questions you may have in your initial inquiry.

8. Review and Response:

  • Our wholesale team will review your inquiry promptly and respond to you via email or phone to discuss your request further.

9. Wholesale Account Setup:

  • If your inquiry is approved, we will guide you through the process of setting up a wholesale account. This may include providing business documentation, such as a resale certificate or business license.

10. Pricing and Terms:

  • We will provide you with pricing details, minimum order requirements, and payment terms as part of the wholesale account setup.

11. Place Orders:

  • Once your wholesale account is established, you can place orders for Skruffy Kanoe products according to the agreed-upon terms.

12. Shipping and Delivery:

  • We will coordinate shipping and delivery logistics to ensure that you receive your orders in a timely manner.

13. Support and Resources:

  • Our team is available to assist you with any questions, product information, or marketing materials you may need to promote Skruffy Kanoe products effectively.

Thank you for considering Skruffy Kanoe as your wholesale partner. We look forward to the possibility of working together to bring our high-quality grooming and skincare products to a broader audience. If you have any further inquiries or need assistance, please do not hesitate to reach out to us at skruffykanoe@gmail.com.

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